Zepbound pen malfunction: 4 steps to take if it happens

Zepbound is a new medicine approved by the FDA to help with long-term weight loss. It has an ingredient called tirzepatide, which mimics the effects of two natural gut hormones (GLP-1 and GIP). These hormones influence feelings of fullness, insulin sensitivity, and how quickly food leaves the stomach.

While Zepbound can help many people with long-term weight problems, it’s important to use the medication correctly. Sometimes, people have trouble with their Zepbound pen not working right.

If you find yourself facing this problem, don’t worry. In today’s article, we discuss the steps you should take if your Zepbound pen isn’t working properly. This guide aims to help you troubleshoot common issues and ensure you’re using the medication effectively for optimal results.

Understanding Zepbound and its Pen

The Zepbound Pen is a specialized single-dose injection device for administering Zepbound, a prescription medication injected once a week to help adults with weight management.

Zepbound was approved by the FDA on November 8, 2023, and is manufactured by Eli Lilly and Company to help treat obesity and other weight-related health conditions.

It contains tirzepatide, which acts like two natural gut hormones (GLP-1 and GIP). These hormones help you feel full, improve insulin sensitivity, and slow down how fast food leaves your stomach.

Do Not Use Your Zepbound Pen If:

The pen is past its expiration date.
The solution contains particles or is discolored.
The pen appears damaged or has been dropped.
The cap has been removed for more than 14 days.
The dosage counter doesn’t show “0”.

If any of these apply to you, dispose of the pen and get a new one from your healthcare provider.

How to Self-Inject the Zepbound Pen

Administering your Zepbound injection doesn’t have to be complicated. Here’s a simplified, step-by-step guide to ensure you’re using the pen correctly and effectively:

Choose Your Injection Site: Select an appropriate area for the injection. Common sites include the abdomen, thigh, or upper arm. Be sure to rotate your injection sites to avoid irritation.
Remove the Cap: Pull off the cap from the pen. This step is essential for preparing the pen for use.
Place and Unlock: Position the pen firmly against your chosen injection site. Then, unlock the pen to ready it for injection.
Press and Hold for 10 Seconds: Press the button to administer the dose. Hold the pen against your skin for up to 10 seconds, even if you don’t feel the needle. The injection is complete when you hear 2 clicks and see the grey plunger.

These steps are from the Eli Lilly official site and should be followed carefully to use Zepbound correctly. These 4 steps are not the full instructions. Before starting Zepbound, your doctor should show you how to use the Zepbound pen. Always check your pen before injecting and read the full Instructions for Use.

Also Read: 7 Reasons You’re Not Losing Weight on Zepbound

Signs of a Faulty Zepbound Pen

Here are some common signs that your Zepbound pen may not be working correctly:

No Medication Release: The pen fails to release any medication upon pressing the administration button.
Stuck Button: The injection button feels stuck or difficult to press.
Unusual Clicks: Hearing unusual clicking or mechanical noises during operation.
Leaking: Medication leaks from the pen before or after administration.
Dosage Counter Issues: The dosage counter does not move or shows incorrect dosage.
Visible Damage: Cracks, dents, or other physical damage to the pen.
Needle Complications: The needle appears bent, clogged, or detached.

You can also check the article if your Moujaro Pen malfunction

Steps to Take for Zepbound Pen Malfunction

1. Inspect the Pen

Thoroughly examine your Zepbound pen for any visible signs of damage or defects. Check the expiration date and ensure the medication is clear and particle-free. Confirm that the dosage counter is set to “0” and that the needle is properly fastened.

If you spot any issues, do not use the pen and obtain a replacement from your healthcare provider. This proactive inspection can prevent complications and ensure effective medication delivery.

2. Check for Air Bubbles

Air bubbles can affect the proper administration of your medication. To check for air bubbles, hold the pen with the needle pointing upward and gently tap the side of the pen. Look for any bubbles rising to the top.

If you see bubbles, press the injection button lightly to release them before proceeding with your dose. Ensuring the pen is free from air bubbles helps maintain accurate dosing and effective treatment.

3. Follow Storage Guidelines

Proper storage of your Zepbound pen is crucial for maintaining its effectiveness. Store Zepbound in a refrigerator at a temperature between 2°C and 8°C (36°F to 46°F). If necessary, you can keep each single-dose pen or vial at room temperature, not exceeding 30°C (86°F), for up to 21 days.

It is important to note that Zepbound should not be returned to the refrigerator once it has been stored at room temperature. Ensure to discard the pen if it is not used within 21 days after being removed from refrigeration.

Additionally, do not freeze Zepbound, and refrain from using the medication if it has been frozen. Always store Zepbound in its original carton to protect it from light.

4. Contact Your Healthcare Provider

Continuing issues with your Zepbound pen can be frustrating, but assistance is readily available. If you’ve tried all the troubleshooting steps and the pen still doesn’t function properly, it’s important to contact your healthcare provider immediately.

They have the expertise to give you specific advice and may provide a replacement pen. Additionally, reporting the malfunction to Eli Lilly and Company on their official site about the problem can help make future versions better and ensure a better experience for everyone.

Possible Causes Your Zepbound Pen Might Malfunction

Several factors could lead to a malfunction of your Zepbound Pen, including:

Exposure to Extreme Temperatures: Being stored in temperatures outside the recommended range.
Physical Damage: Dropping or mishandling the pen, leading to cracks or other defects.
Expired Medication: Using the pen past its expiration date may compromise its functionality.
Improper Storage: The pen is not kept in its original carton, and it is exposed to light.
Incorrect Usage: Not following the steps for proper injection and usage.
Tampering: Any unauthorized adjustments or tampering with the pen’s components.

Tips to Avoid Zepbound Pen Issues

To ensure the effective and trouble-free use of your Zepbound pen, here are some quality tips:

Follow Correct Handling Procedures: Always handle the pen with care. Avoid dropping it or subjecting it to unnecessary stress, as this can cause internal damage.
Adhere to Storage Guidelines: Proper storage is crucial. Always keep your pen in the refrigerator and shielded from light until you are ready to use it. Do not freeze the pen or expose it to temperatures above 30°C (86°F).
Regular Inspections: Make it a habit to inspect your pen regularly. Look for any damage, ensure the medication is clear, and verify that the dosage counter is functioning properly.
Rotate Injection Sites: Continuously use different injection sites such as the abdomen, thigh, or upper arm. Rotating sites helps minimize irritation and ensures better absorption of the medication.
Proper Needle Handling: Ensure the needle is securely attached before use. If the needle becomes bent or damaged, replace it immediately. Using a faulty needle can result in improper dosing and discomfort.
Avoid Air Bubbles: Follow the recommended steps to remove air bubbles from the pen before injecting. Ensuring the medication is free from air bubbles helps maintain accurate dosing.

By following these tips, you can minimize the risk of issues with your Zepbound pen and ensure effective and safe administration of your medication.

Can I Send My Zepbound Pen Back if It Malfunctions?

There isn’t any clear information on Zepbound’s website about returning a broken pen to the manufacturer. But, based on what people have said online, here’s what you can probably do:

If your Zepbound pen malfunctions, it is important to handle the situation according to the guidelines provided by your healthcare provider and the manufacturer.

Do not attempt to use a malfunctioning pen. Instead, contact your provider immediately to discuss the issue and obtain a replacement pen if necessary.

The manufacturer may also have a return policy in place if the pen is returned due to defects or damage. In such cases, it is best to contact them directly for further instructions.

Conclusion

Proper handling and maintenance of your Zepbound pen are crucial for ensuring its effectiveness and your safety. By following the guidelines for inspection, storage, and usage, you can avoid common issues and ensure accurate dosing every time.

Don’t forget to reach out to your healthcare provider if you face any issues, and keep yourself updated on the best ways to use your medication.

FAQ

How often should I use the Zepbound Pen?

Zepbound pens are designed for once-weekly injections. It’s recommended that the injection be done on the same day each week to maintain consistency in medication delivery. Make sure to follow your healthcare provider’s instructions and the guidelines provided.

Can I use the Zepbound Pen if it has been frozen?

No, you should not use the Zepbound Pen if it has been frozen. Freezing can compromise the medication’s effectiveness and safety, rendering it unusable. Always store your pen in the refrigerator and avoid exposing it to freezing temperatures.

What should I do if the medication inside the pen appears cloudy or discolored?

If the medication inside the pen appears cloudy or discolored, do not use it. This could mean it is contaminated or not stored properly, and using it could be dangerous. Talk to your doctor for advice and get a new pen if needed.

Zepbound pen malfunction: 4 steps to take if it happens