Kaiser Urgent Care Ontario, located at 2295 S. Vineyard Ave, Ontario, CA 91761, provides prompt medical attention for non-emergency conditions.
Part of Kaiser Permanente’s Ontario Medical Center, it offers convenient care for minor illnesses and injuries.
This guide covers services, hours, access, and tips for a smooth visit to this trusted facility.
Overview of Kaiser Urgent Care Ontario
Kaiser Urgent Care Ontario is designed for conditions that need quick attention but aren’t life-threatening. The facility is part of Kaiser Permanente’s integrated healthcare system, serving millions across Southern California. It combines advanced technology with skilled staff to deliver efficient care.
The urgent care center operates within the Ontario Medical Center, which also includes a hospital and specialty services. Patients benefit from seamless coordination between urgent care, pharmacy, and other departments. This ensures a streamlined experience for members and non-members alike.
Services Available at Kaiser Urgent Care Ontario
Kaiser Urgent Care Ontario treats a variety of non-emergency conditions. Common issues include minor injuries like sprains, cuts, or burns, and illnesses such as colds, flu, or infections. The center also provides diagnostic services like X-rays and lab tests.
For more serious conditions, the adjacent emergency department is available 24/7. Urgent care staff can quickly refer patients if needed. Telehealth options, including phone and video visits, are also offered for convenience.
Common Conditions Treated
Urgent care services cover a range of health concerns, including:
- Minor fractures, sprains, and strains
- Urinary tract infections (UTIs) and skin infections
- Cold, flu, or allergy symptoms
- Minor cuts or burns requiring stitches
- Diagnostic tests like blood work or imaging
These services are ideal for issues that can’t wait for a primary care appointment but don’t require emergency care. Always call 911 for life-threatening emergencies.
Hours and Contact Information
Kaiser Urgent Care Ontario is open 24 hours a day, 7 days a week, ensuring access at any time. For general inquiries or to confirm wait times, call (909) 724-5000. The TTY line for hearing and speech-impaired patients is 711.
For advice on whether urgent care is appropriate, contact Kaiser Permanente’s 24/7 Advice Nurse at 1-833-574-2273. The Kaiser Permanente app or kp.org also provides real-time wait time updates.
How to Access Kaiser Urgent Care Ontario
Visiting Kaiser Urgent Care Ontario is straightforward for Kaiser Permanente members and non-members. Members can check in online via kp.org or the Kaiser Permanente app to reduce wait times. Non-members can access care but may need to provide insurance or payment details.
The facility is located at 2295 S. Vineyard Ave, easily accessible by car or public transit. Parking is available, though it can be crowded during peak hours.
Steps to Check In
To visit Kaiser Urgent Care Ontario:
- Sign in to kp.org or the Kaiser Permanente app to check in online.
- Arrive at the facility and confirm your check-in at the front desk.
- Provide your Kaiser Permanente ID card or insurance information.
Online check-in can save time, especially for busy periods. Triage ensures patients with urgent needs are prioritized.
What to Expect During Your Visit
Upon arrival, a triage nurse assesses your condition to determine priority. Wait times vary, typically ranging from 30 minutes to 3 hours, depending on patient volume and severity. Recent patient feedback notes efficient triage for conditions like UTIs, with visits as short as 10 minutes for minor issues.
The facility is equipped with modern diagnostic tools, including X-ray and lab services. Staff are trained to provide compassionate, high-quality care, though some patients report occasional delays.
Table: Comparison of Urgent Care vs. Emergency Care
| Service Type | Conditions Treated | Availability | Wait Time |
|---|---|---|---|
| Urgent Care | Minor injuries, infections, flu | 24/7 | 30 minutes to 3 hours |
| Emergency Care | Heart attack, stroke, severe trauma | 24/7 | Immediate for critical cases |
Billing and Payment Options
Kaiser Urgent Care Ontario accepts various payment methods, including credit/debit cards and electronic fund transfers. Members can pay bills online via kp.org or the mobile app. Non-members may be billed directly or through their insurance.
The Medical Financial Assistance (MFA) program is available for eligible patients struggling with costs. Contact 1-800-390-3507 to apply, with eligibility based on income or high medical expenses.
Payment Plans and Financial Assistance
For those unable to pay in full, Kaiser Permanente offers 0% interest payment plans. Log in to kp.org, select your bill, and set up a plan in the “Billing and Claims” section. Payments are automatically deducted monthly.
The MFA program supports qualifying patients with income at or below 300% of federal poverty guidelines. Applications are available in multiple languages for accessibility.
Patient Experience and Feedback
Kaiser Urgent Care Ontario is praised for its professional staff and clean facilities. Patients highlight the neurology department’s thoroughness and the quick response for conditions like chest pain, with diagnostics completed in under 15 minutes. However, some report long wait times, especially during peak hours.
Recent reviews note kind and friendly staff, though administrative issues, like unprofessional front desk interactions, have been mentioned. Kaiser Permanente is addressing these concerns to improve service.
Amenities and Accessibility
The facility offers free Wi-Fi, parking, and wheelchair access. Interpreter services, including sign language, are available 24/7 at no cost. Gender-neutral restrooms and updated check-in suites enhance patient comfort.
The Ontario Medical Center includes a pharmacy with a self-service kiosk for safe medication disposal. Patients can order refills online or via the Kaiser Permanente app for convenience.
Getting to Kaiser Urgent Care Ontario
Located at 2295 S. Vineyard Ave, the urgent care center is accessible by car or public transit. Bus routes serving the area include Omnitrans lines 61 and 81, with stops within a 10-minute walk. Use apps like Google Maps for real-time directions.
Parking is available but can be limited during busy times. Arrive early to secure a spot, especially for evening or weekend visits.
Community and Safety Commitment
Kaiser Urgent Care Ontario supports the community through programs like Thrive Local Connections, linking patients to resources for food and housing. The facility adheres to strict safety standards, regulated by the California Department of Health Care Access and Information (HCAI).
Recent efforts address past compliance issues, including a $49 million settlement for improper waste disposal. Kaiser Permanente is committed to maintaining high safety and quality standards.
Tips for a Smooth Urgent Care Visit
To make your visit to Kaiser Urgent Care Ontario efficient:
- Check in online via kp.org or the app to reduce wait times.
- Call the Advice Nurse at 1-833-574-2273 to confirm if urgent care is appropriate.
- Bring your Kaiser Permanente ID card or insurance details.
- Arrive early to account for parking and triage.
For minor issues, consider e-visits or phone consultations to avoid in-person waits. Always call 911 for emergencies like chest pain or difficulty breathing.
Summary
Kaiser Urgent Care Ontario, located at 2295 S. Vineyard Ave, offers 24/7 care for non-emergency conditions like minor injuries and infections. With modern diagnostics, flexible billing, and telehealth options, it provides convenient, high-quality care. While wait times can vary, online check-in and triage ensure efficient service. Backed by Kaiser Permanente’s integrated system, this facility is a reliable choice for urgent medical needs in Ontario.
FAQ
What conditions does Kaiser Urgent Care Ontario treat?
The facility handles minor injuries like sprains or cuts, and illnesses like flu or infections. Diagnostic services, including X-rays and lab tests, are available. For emergencies, visit the adjacent 24/7 emergency department.
What are the hours for Kaiser Urgent Care Ontario?
The urgent care center is open 24/7. Call (909) 724-5000 for inquiries or check wait times on kp.org. The Advice Nurse is available at 1-833-574-2273 for guidance.
How can I pay my urgent care bill?
Pay online via kp.org or the Kaiser Permanente app using credit/debit cards or bank accounts. Payment plans and financial assistance are available. Contact 1-800-390-3507 for MFA program details.
How long are wait times at Kaiser Urgent Care Ontario?
Wait times range from 30 minutes to 3 hours, depending on patient volume and triage priority. Online check-in can reduce delays. Minor issues like colds may take as little as 10 minutes.
How do I get to Kaiser Urgent Care Ontario?
The facility is at 2295 S. Vineyard Ave, accessible by car or Omnitrans bus routes 61 and 81. Parking is available but may be crowded. Use Google Maps for directions.