Kaiser Permanente La Palma Medical Offices, located at 5 Centerpointe Dr, La Palma, CA, is home to skilled doctors providing top-notch healthcare. The kaiser la palma doctors are known for their expertise and patient-centered approach.
This article explores their services, specialties, and how to access care in clear, simple language. It aims to help you navigate healthcare options at this trusted facility.
Overview of Kaiser La Palma Medical Offices
The Kaiser Permanente La Palma Medical Offices serve Orange County residents with comprehensive care. Located off the 91 freeway, the facility is accessible and modern. It offers primary care, specialty services, and on-site labs and pharmacies. Kaiser’s integrated system ensures seamless coordination among doctors.
The medical offices are open Monday through Thursday, 7:30 a.m. to 7 p.m., and Friday, 7:30 a.m. to 5 p.m. Patients can access care through in-person visits, telehealth, or the Kaiser mobile app. The facility emphasizes convenience and quality for all members.
Kaiser La Palma doctors are part of Kaiser’s network, which serves over 12 million members. The facility is designed for accessibility, with wheelchair access and interpreter services. It’s a go-to choice for families in La Palma, Buena Park, and nearby areas.
Services Offered by Kaiser La Palma Doctors
Kaiser La Palma doctors provide a range of medical services. Primary care includes family medicine, internal medicine, and pediatrics. Specialty care covers areas like ophthalmology, podiatry, and women’s health. On-site labs and imaging streamline diagnostics.
Telehealth options let patients consult doctors via video or phone. These are ideal for non-emergency issues like colds or follow-ups. The pharmacy at La Palma offers prescription refills and mail-order delivery. Patients can manage care through kp.org or by calling 1-888-988-2800.
Mental health services are also available, with therapists and counselors on staff. Kaiser La Palma doctors focus on preventive care, offering screenings and wellness programs. This holistic approach supports long-term health.
Choosing a Doctor at Kaiser La Palma
Selecting a doctor is easy with Kaiser’s online tools. Visit kp.org/chooseyourdoctor to browse profiles of kaiser la palma doctors. Profiles include specialties, education, and patient reviews. You can change your doctor at any time for any reason.
Kaiser La Palma doctors undergo rigorous quality reviews. They are certified through the same processes as all Kaiser physicians. This ensures high standards across specialties like family medicine and ophthalmology. Member Services at 1-800-443-0815 can assist with finding the right doctor.
Patients can filter doctors by gender, language, or availability. For example, Dr. Maryam Bahadori and Dr. Terry Chan specialize in family medicine at La Palma. Their profiles highlight their experience and patient care approach.
Key Specialties at Kaiser La Palma
Here are some specialties offered by Kaiser La Palma doctors:
- Family Medicine: Comprehensive care for all ages, led by doctors like Dr. Julia Castillo.
- Ophthalmology: Eye exams and vision care, with specialists like Dr. Marc Cepeda.
- Podiatry: Foot and ankle care, provided by experts like Dr. Devin Chopra.
- Pediatrics: Child-focused care, including occupational therapy for conditions like torticollis.
These specialties ensure diverse healthcare needs are met. Patients benefit from coordinated care under one roof.
Patient Experience and Feedback
Patients often praise kaiser la palma doctors for their professionalism. A Yelp review highlighted Jessica in ophthalmology for her compassionate care during a contact lens exam. However, some note long waits, especially in pediatrics, with one patient waiting over an hour.
Kaiser encourages feedback through Member Services or kp.org. A 2023 Yelp review commended the staff’s help in resolving a billing issue, calling customer service “stellar.” Addressing concerns quickly improves patient satisfaction. The facility’s modern design and streamlined check-in also receive positive feedback.
Online tools make managing care easy. Patients can message doctors, view lab results, or schedule appointments via the Kaiser app. This convenience enhances the overall experience at La Palma.
Table: Key Details of Kaiser La Palma Medical Offices
| Aspect | Details | Contact |
|---|---|---|
| Address | 5 Centerpointe Dr, La Palma, CA 90623 | (714) 562-3300 |
| Hours | Mon–Thu: 7:30 a.m.–7 p.m., Fri: 7:30 a.m.–5 p.m. | 1-888-988-2800 (toll-free) |
| Specialties | Family Medicine, Ophthalmology, Podiatry, Pediatrics | Member Services: 1-800-443-0815 |
| Accessibility | Wheelchair access, interpreter services 24/7 | TTY: 711 |
| Telehealth | Video, phone, and e-visits available | kp.org or Kaiser mobile app |
This table summarizes key information about Kaiser La Palma Medical Offices. It helps patients plan visits and contact the right department.
Quality and Safety Standards
Kaiser La Palma doctors adhere to strict quality standards. Kaiser uses HEDIS/CAHPS measures to evaluate care, focusing on patient safety and outcomes. All physicians undergo the same certification process, ensuring consistency. This applies to both Kaiser Medical Group and network doctors.
The facility follows hospital-grade cleaning protocols. Staff are trained to maintain a safe environment, especially post-COVID. Kaiser’s integrated electronic health records reduce errors by keeping doctors informed. Patient safety scores rank Kaiser La Palma highly.
Members can report errors in provider information to Member Services. This ensures accurate records and high-quality care. Kaiser’s commitment to safety builds trust in the community.
Accessibility and Language Support
Kaiser La Palma is fully accessible, with wheelchair ramps and elevators. Free interpreter services, including sign language, are available 24/7. Bilingual staff and video/phone interpreters ensure clear communication. Kaiser discourages using family as interpreters for accuracy.
The facility is located one block north of Orangethorpe Avenue, near Valley View Street. It’s easily reachable from the 91 freeway with ample parking. Tools like MapQuest or Waze help navigate to 5 Centerpointe Dr.
Medi-Cal members can use Kaiser’s outpatient pharmacy or any Medi-Cal Rx pharmacy. The Medi-Cal Rx Pharmacy Locator at www.Medi-CalRx.dhcs.ca.gov helps find options. Kaiser ensures equal access for all, including those with disabilities.
Telehealth and Digital Tools
Kaiser La Palma doctors offer telehealth for convenient care. Patients can book video or phone visits for non-emergencies like flu or allergies. The Kaiser mobile app lets you manage prescriptions, view records, or message your doctor. E-visits are available for quick consultations.
To schedule a telehealth appointment, visit kp.org or call 1-833-574-2273. A computer or smartphone with a camera is needed for video visits. These options reduce the need for in-person visits, saving time.
Kaiser’s online portal is secure, protecting your health data. Avoid third-party apps for sensitive information to ensure privacy. The app’s user-friendly design makes it easy to stay connected with your doctor.
Community Engagement and Recognition
Kaiser La Palma doctors contribute to the community through health programs. Kaiser supports wellness initiatives, like free screenings, to promote healthy living. The facility has been recognized as a Neighborhood Favorite on Nextdoor in 2023 and 2024. This reflects strong local trust.
Volunteer opportunities are available at nearby Kaiser facilities, like Anaheim Kraemer Medical Offices. Volunteers assist in over 30 departments, enhancing patient care. Contact Anaheim Volunteer Services at (714) 644-2706 for details.
Kaiser’s outreach addresses health disparities in La Palma. Programs focus on preventive care and chronic disease management. These efforts strengthen community ties and improve health outcomes.
Avoiding Scams and Protecting Privacy
Kaiser warns against scams impersonating their staff. Only trust communications from kp.org emails or official numbers like 1-800-443-0815. Never share personal details with unsolicited callers. Report suspicious contacts to Kaiser or the FTC.
Health records are protected through Kaiser’s secure portal. Use kp.org or the Kaiser app to access your information safely. The facility’s staff are trained to maintain patient confidentiality. Staying vigilant ensures your data remains secure.
If you suspect a scam, verify the source through Kaiser’s website. Official communications use verified email addresses or the La Palma address. Kaiser provides resources to educate patients about fraud prevention.
Future of Kaiser La Palma Doctors
Kaiser plans to expand services at La Palma by 2026, adding more specialty care. Telehealth options will grow, offering greater access to kaiser la palma doctors. Investments in AI-driven diagnostics will enhance care quality. The facility aims to stay a leader in healthcare innovation.
Staff training will continue to prioritize patient safety and satisfaction. Kaiser’s integrated system will become even more seamless with technology upgrades. Community programs will expand to address local health needs.
Patients can expect shorter wait times and more digital tools. Kaiser La Palma doctors will remain central to delivering high-quality, accessible care. The facility’s growth will benefit Orange County residents.
Summary
Kaiser La Palma doctors at 5 Centerpointe Dr provide comprehensive, high-quality care in a modern, accessible facility. Specialties include family medicine, ophthalmology, podiatry, and pediatrics, with telehealth and on-site services for convenience. Patients can choose doctors via kp.org, benefiting from Kaiser’s integrated system and rigorous quality standards. The facility offers interpreter services, Medi-Cal support, and secure digital tools. Recognized as a community favorite, Kaiser La Palma engages in wellness programs and plans to expand by 2026. To maximize your experience, use official channels, report scams, and provide feedback through Member Services.
FAQ
What services do Kaiser La Palma doctors offer?
Kaiser La Palma doctors provide family medicine, ophthalmology, podiatry, pediatrics, and mental health care. On-site labs, imaging, and pharmacy services are available. Telehealth options include video and phone visits.
How can I choose a Kaiser La Palma doctor?
Browse doctor profiles at kp.org/chooseyourdoctor or call 1-800-443-0815. Filter by specialty, gender, or language. You can change doctors anytime for any reason.
Are Kaiser La Palma doctors accessible for non-English speakers?
Yes, free interpreter services, including sign language, are available 24/7. Bilingual staff and video/phone interpreters ensure clear communication. Contact Member Services for assistance.
How do I avoid scams related to Kaiser La Palma doctors?
Verify communications from kp.org emails or 1-800-443-0815. Never share personal details with unsolicited callers. Report suspicious activity to Kaiser or the FTC.
What are the hours for Kaiser La Palma Medical Offices?
The offices are open Monday through Thursday, 7:30 a.m. to 7 p.m., and Friday, 7:30 a.m. to 5 p.m. Telehealth is available 24/7 via kp.org. Check specific department hours online.