The CVS Wellcare OTC order online service makes it simple for Wellcare Medicare Advantage members to shop for health and wellness products from home.
Using the Wellcare Spendables Card, members can purchase over-the-counter (OTC) items like pain relievers and vitamins with ease.
This guide explores how to use the service, what’s covered, and tips to maximize your benefits in 2025. Let’s dive into the details to help you shop smart and save money.
What Is the CVS Wellcare OTC Order Online Service?
The CVS Wellcare OTC order online service allows members to buy eligible OTC products through CVS’s website or the Healthy Benefits+ app. It’s part of Wellcare’s supplemental benefits for select Medicare Advantage plans. Members use their Wellcare Spendables Card to pay for approved items.
The service offers convenience, free shipping, and access to a wide range of health products. You can shop from home without visiting a pharmacy. It’s designed to reduce out-of-pocket costs for everyday health needs.
Who Can Use the Service?
Eligibility for CVS Wellcare OTC order online depends on your Wellcare Medicare Advantage plan. Most plans, especially Dual Eligible Special Needs Plans (D-SNPs), include OTC benefits. Non-D-SNP plans may also offer this perk, but coverage varies.
Check your plan’s Evidence of Coverage (EOC) to confirm eligibility. You’ll need a Wellcare Spendables Card, which must be activated before use. Some plans extend benefits to healthy foods or utilities.
What Can You Buy Online?
The CVS Wellcare OTC order online service covers a variety of health and wellness products. These include OTC medications, first aid supplies, dental care items, and vitamins. Some plans allow purchases of healthy foods like fruits, vegetables, and nutritional drinks.
Here’s a list of common eligible items:
- Pain relievers (e.g., ibuprofen, acetaminophen)
- Cold and allergy medications
- Bandages and antiseptic creams
- Toothpaste, floss, and mouthwash
- Vitamins and nutritional supplements
Always review the OTC catalog on Wellcare’s website for a full list. D-SNP members may have additional benefits like groceries or utility payments.
How to Shop Using CVS Wellcare OTC Order Online
To start, activate your Wellcare Spendables Card via the Wellcare member portal, by calling 1-855-256-4620 (TTY 711), or through the Healthy Benefits+ app. Then, visit www.cvs.com/otchs/wellcare to browse eligible products. Log in with your Wellcare member ID to access your benefits.
Select items from the OTC catalog, add them to your cart, and pay with your Spendables Card. If your order exceeds your allowance, use another payment method for the balance. Orders are shipped free within 7–10 business days.
Allowance Amounts and Funding
Wellcare’s OTC allowance varies by plan, ranging from $144 to $2,880 annually. D-SNP plans often provide higher amounts, covering OTC items, groceries, and utilities. Non-D-SNP plans typically focus on OTC products and health services.
Funds are loaded monthly or quarterly, and some plans allow unused amounts to roll over. Check your balance in the Wellcare portal or Healthy Benefits+ app. Review your EOC for specific allowance details.
Here’s a table of sample allowances:
| Plan Type | Covered Benefits | Annual Allowance Range | Funding Schedule |
|---|---|---|---|
| D-SNP | OTC, groceries, utilities, rent | $500–$2,880 | Monthly/Quarterly |
| Non-D-SNP | OTC, dental, vision, hearing | $144–$1,000 | Monthly/Quarterly |
Setting Up Your Online Account
To use CVS Wellcare OTC order online, create an account at www.cvs.com/otchs/wellcare. Enter your Wellcare member ID and email address to register. You’ll need to verify your account via email before shopping.
Alternatively, use the Healthy Benefits+ app to set up your account. Link your Spendables Card to pay for orders. The process takes just a few minutes and ensures secure access.
Navigating the CVS OTC Website
The CVS OTC website is easy to use. After logging in, browse the OTC catalog to find eligible products. Categories include pain relief, cold remedies, and personal care items. Use filters to narrow your search by product type or brand.
Add items to your cart and check out with your Wellcare Spendables Card. The site shows your remaining balance to help you stay within your allowance. Free shipping applies to all online orders.
Using the Healthy Benefits+ App
The Healthy Benefits+ app is a convenient way to shop for OTC items. Download it from the App Store or Google Play, then log in with your Wellcare member ID. The app lists eligible products and tracks your Spendables Card balance.
Scan item barcodes in-store to confirm eligibility or order online for home delivery. The app also includes a Store Finder to locate nearby CVS pharmacies. It’s a one-stop tool for managing your benefits.
Benefits of Ordering Online
Ordering online through CVS Wellcare OTC order online saves time and effort. You can shop anytime, anywhere, without visiting a store. Free shipping delivers products to your door in 7–10 business days.
The service ensures access to approved items, reducing the risk of buying non-covered products. Online catalogs are updated regularly, offering a wide selection. It’s ideal for members with mobility issues or busy schedules.
In-Store vs. Online Shopping
You can use your Wellcare Spendables Card at CVS stores or online. In-store shopping allows unlimited transactions within your allowance, while online orders are limited to one per month. Online shopping offers free shipping and more convenience.
In-store, scan items with the Healthy Benefits+ app to confirm eligibility. Online orders guarantee only approved items are purchased. Choose based on your needs and preference for convenience or immediacy.
Eligible Retailers Besides CVS
In addition to CVS, the Wellcare Spendables Card works at other retailers like Walgreens, Walmart, Kroger, and Publix. These stores accept the card for in-store OTC purchases. Not all retailers support online OTC orders.
For online shopping, CVS is the primary partner for Wellcare’s OTC benefit. Use the Store Finder in the Wellcare portal to locate participating retailers. Always verify item eligibility before purchasing.
Handling Non-Covered Items
Not all products are covered by the Wellcare Spendables Card. If your online order includes non-eligible items, the system will prompt you to pay the balance with another method, like a credit card. In-store, you’ll need to separate covered and non-covered items at checkout.
Check the OTC catalog or Healthy Benefits+ app to confirm eligibility. If an item isn’t covered, contact Wellcare at 1-855-256-4620 for alternatives. This prevents payment issues during checkout.
Tracking and Managing Orders
After placing a CVS Wellcare OTC order online, track it through the CVS website or Healthy Benefits+ app. You’ll receive an email confirmation with delivery details. Orders typically arrive within 7–10 business days.
Log into the Wellcare portal to view your transaction history and remaining balance. Set up notifications in the app to stay updated on order status. Contact CVS at 1-888-628-2770 for delivery issues.
Tips for Maximizing Your OTC Benefit
To get the most from CVS Wellcare OTC order online, check your allowance and funding schedule in the Wellcare portal. Prioritize high-cost items like medications or vitamins to maximize value. Use the OTC catalog to plan purchases.
Order early in the benefit period to avoid losing unused funds, as some plans don’t allow rollovers. Use the Healthy Benefits+ app to verify item eligibility. Contact Member Services for help with disputes or card issues.
Common Challenges and Solutions
Some members face issues like declined cards or non-covered items. Ensure your Spendables Card is activated before ordering. If an order fails, verify your balance and item eligibility in the OTC catalog.
Delivery delays can occur, so order 10–14 days before you need items. Call Wellcare at 1-855-744-8550 (TTY 711) for card or order problems. Keep records of transactions for quick resolution.
Why Use CVS Wellcare OTC Order Online?
The CVS Wellcare OTC order online service offers unmatched convenience for Medicare Advantage members. It saves money with $0 copays on select generics and free shipping. The Healthy Benefits+ app simplifies shopping and tracking.
With over 5.5 million Wellcare members, the service is reliable and widely accessible. It supports preventive care by covering essentials like bandages and cold remedies. Online ordering is a smart choice for busy or homebound members.
Summary
The CVS Wellcare OTC order online service lets Medicare Advantage members shop for health products using their Wellcare Spendables Card. Access the service at www.cvs.com/otchs/wellcare or through the Healthy Benefits+ app for free shipping on eligible items. Allowances range from $144 to $2,880 annually, covering OTC medications, vitamins, and more. Check your plan’s EOC, activate your card, and use the OTC catalog to maximize benefits. Despite occasional challenges, this service makes managing health needs easy and affordable in 2025.
FAQ: Frequently Asked Questions
What is CVS Wellcare OTC order online?
It’s a service for Wellcare Medicare Advantage members to buy OTC items online at www.cvs.com/otchs/wellcare. Use the Wellcare Spendables Card for eligible products like pain relievers. Free shipping delivers orders in 7–10 days.
Who can use the CVS Wellcare OTC order online service?
Members with select Wellcare Medicare Advantage plans, especially D-SNPs, are eligible. Check your plan’s EOC to confirm OTC benefits. Activate your Spendables Card before shopping.
What items can I buy online?
Eligible items include OTC medications, bandages, vitamins, and some healthy foods. Check the OTC catalog on Wellcare’s website or Healthy Benefits+ app. D-SNP plans may cover utilities or groceries.
How do I place an online order?
Log into www.cvs.com/otchs/wellcare or the Healthy Benefits+ app with your member ID. Select eligible items, pay with your Spendables Card, and expect delivery in 7–10 days. Use another payment method for non-covered items.
What if my order is declined?
Ensure your card is activated and items are eligible. Check your balance in the Wellcare portal or call 1-855-744-8550 (TTY 711). Use the Healthy Benefits+ app to verify product coverage.