United Healthcare transportation services help members reach medical appointments and health-related destinations.
These services are designed to remove barriers to care, especially for those with limited mobility. This article explains how these services work in simple terms. Let’s explore the benefits, options, and how to use them.
What Is United Healthcare Transportation?
United Healthcare transportation is a benefit offered through certain UnitedHealthcare plans. It provides free or low-cost rides to medical appointments, pharmacies, and other healthcare locations.
The goal is to ensure members can access care without transportation worries. It’s especially helpful for seniors and those with disabilities.
These services are part of UnitedHealthcare’s commitment to better health outcomes. They partner with transportation providers like Modivcare and SafeRide Health. The benefit is available in select plans, like Medicare Advantage and Community Plans. Eligibility depends on your specific plan.
Types of Transportation Services
United Healthcare transportation covers various needs and plan types. The services range from non-emergency rides to specialized options. Here’s a breakdown of what’s available.
Non-Emergency Medical Transportation (NEMT)
NEMT covers routine trips to doctor’s offices, clinics, or pharmacies. It includes cars, vans, taxis, or rideshare services like Uber or Lyft. Wheelchair-accessible vehicles are available for those with mobility needs. These rides are often free for eligible members.
Medicare Advantage Transportation
UnitedHealthcare Medicare Advantage plans often include transportation benefits. Members can schedule rides to approved healthcare locations at no cost. This covers routine appointments, lab visits, or therapy sessions. Annual trip limits may apply based on the plan.
Medicaid Community Plan Transportation
UnitedHealthcare Community Plans offer transportation for Medicaid members. These rides cover non-emergency medical visits and sometimes support groups or pharmacies. In some states, like Kansas, members get unlimited medical rides. Contact your plan for specifics.
Gas Mileage Reimbursement
Some plans offer gas mileage reimbursement for members or caregivers who drive. This applies to trips to approved medical locations. You must register with a provider like SafeRide Health and submit a claim form. Reimbursement rates vary by state, like $0.70 per mile in Tennessee.
How to Access United Healthcare Transportation
Accessing United Healthcare transportation is simple and member-friendly. You can schedule rides through multiple channels. Always check your plan’s details for eligibility and limits.
Scheduling a Ride
To book a ride, call the number on your UnitedHealthcare UCard or contact the transportation vendor. For example, Modivcare’s number in North Carolina is (800) 349-1855. Schedule at least two to five days in advance, depending on your state. Same-day rides may be available for urgent needs.
You can also use the UnitedHealthcare app or member website to book trips. Sign in, go to “Coverage and Benefits,” and select “Routine Transportation.” A case manager or authorized representative can schedule rides for you. One adult can accompany you on the trip.
Eligibility Requirements
Transportation benefits are not available in all plans. Medicare Advantage, Medicaid, and some employer plans often include them. You must have no other means of transportation to qualify. Check your plan’s Summary of Benefits and Coverage for details.
What’s Covered
Covered destinations include doctor’s offices, hospitals, and pharmacies. Some plans cover trips to support groups, food banks, or WIC offices. Rides are limited to non-emergency needs and approved locations. Emergency ambulance services are separate and may require medical necessity.
Key Features of United Healthcare Transportation
United Healthcare transportation services are designed for convenience and accessibility. They cater to diverse needs, from mobility challenges to rural access. Here are some standout features.
- Wheelchair-Accessible Vehicles: Lift-equipped vans or bariatric vehicles are available.
- Flexible Scheduling: Book by phone, app, or online, with options for same-day urgent rides.
- No-Cost Rides: Most eligible plans cover rides fully, with no copays.
- Nationwide Availability: Services are offered in many states, with local vendors.
These features make transportation seamless for members. They ensure you get to care without stress.
Table: United Healthcare Transportation by Plan Type
| Plan Type | Transportation Benefit | How to Schedule | Key Notes |
|---|---|---|---|
| Medicare Advantage | Free rides to medical appointments | UCard number, app, or vendor | Annual trip limits apply |
| Medicaid Community Plan | Unlimited rides in some states | Call vendor (e.g., Modivcare) | Includes pharmacy, support groups |
| Employer-Sponsored | Varies by plan, often limited | Contact employer or UCard number | Check plan for eligibility |
| Dual Special Needs Plan | Rides for Medicare/Medicaid members | Call (866) 393-0208 or vendor | Requires 3-day advance booking |
This table summarizes transportation benefits across UnitedHealthcare plans. Always verify details with your plan.
Benefits of United Healthcare Transportation
Transportation services remove barriers to healthcare access. They help members stay consistent with appointments and treatments. This is crucial for managing chronic conditions like diabetes. UnitedHealthcare’s focus on accessibility improves health outcomes.
For seniors, these services reduce reliance on family or public transit. Rural members benefit from rides to distant clinics. The flexibility of vendors like Modivcare ensures reliable service. Members feel supported in their healthcare journey.
Using the UnitedHealthcare App for Transportation
The UnitedHealthcare app makes scheduling transportation easy. Download it for iPhone or Android to manage rides. You can view upcoming trips, find providers, and check benefits. It’s a one-stop tool for healthcare needs.
After signing in, navigate to “Plan Benefits Summary” and select “Routine Transportation.” The app also shows your digital UCard for quick vendor contact. It’s available 24/7 for convenience. This simplifies planning and keeps you connected to care.
Transportation Vendors and Partners
UnitedHealthcare partners with trusted vendors for transportation services. Modivcare is a common provider for Medicaid and Medicare plans. SafeRide Health supports gas reimbursement and retiree plans. Other vendors, like Access2Care or Veyo, operate in specific states.
Each vendor has a dedicated contact number. For example, Nebraska members call Modivcare at (800) 349-1855. Vendors offer real-time tracking and notifications for a smooth experience. Check your plan for the correct vendor.
Limitations and Exclusions
United Healthcare transportation has some limits. It doesn’t cover emergency ambulance rides or stretcher trips. Public transit or air travel isn’t included. Annual trip limits vary by plan, so check your benefits.
Rides must be to plan-approved locations. You may need to confirm medical necessity for certain trips. Always schedule in advance to avoid issues. Contact your vendor for specific restrictions.
Community and Wellness Support
Some United Healthcare transportation benefits extend beyond medical visits. In Kansas, members get rides to food banks or prenatal classes. Tennessee offers mileage reimbursement for caregivers. These extras support overall well-being.
Wellness-focused rides help members access community resources. For example, rides to WIC offices support families with young children. This aligns with UnitedHealthcare’s mission to promote healthier lives. Check your plan for these value-added benefits.
Tips for Using Transportation Services
To get the most from United Healthcare transportation, plan ahead. Schedule rides early to secure your spot. Keep your UCard handy for quick booking. Always confirm your vendor and contact number.
Be ready at the scheduled pickup time to avoid delays. Treat drivers respectfully, as they ensure your safety. If you need special accommodations, like a wheelchair van, mention it when booking. Review your plan annually for updated benefits.
Summary
United Healthcare transportation services make healthcare accessible for eligible members. Available through Medicare Advantage, Medicaid, and some employer plans, these services offer free or low-cost rides to medical appointments and wellness locations.
Features like wheelchair-accessible vehicles and app-based scheduling add convenience. By partnering with vendors like Modivcare, UnitedHealthcare ensures reliable service. Understanding your plan’s benefits and limitations helps you use this service effectively.
FAQ
What is United Healthcare transportation?
United Healthcare transportation provides free or low-cost rides to medical appointments. It’s available in Medicare Advantage, Medicaid, and some employer plans. Services include cars, vans, or rideshare options.
How do I schedule a ride?
Call the number on your UCard or your plan’s transportation vendor. You can also use the UnitedHealthcare app or member website. Schedule at least two to five days in advance.
Are wheelchair-accessible rides available?
Yes, United Healthcare transportation includes wheelchair-accessible vans. Mention your needs when booking. Lift-equipped and bariatric vehicles are available in many areas.
Does it cover emergency transportation?
No, United Healthcare transportation is for non-emergency medical trips only. Emergency ambulance rides are separate and may require medical necessity. Check your plan for details.
Can I get reimbursed for driving myself?
Some plans offer gas mileage reimbursement for medical trips. Register with SafeRide Health and submit a claim form. Rates vary, like $0.70 per mile in Tennessee.